A Quality Move from a Quality Atlanta Moving Company

The quality of a move is just as crucial as the price lumped together with it, if not more. You don’t want to drop off your items to the hands of Atlanta movers who aren’t tracking how potent their methods are. That’s a potential disaster in the works and raises the probability of your items being broken during transit. Here at A-1 Freeman Moving Group, we’ve got a large focus on making sure we support our customers with the best Atlanta moving experience they can conceivably have throughout an already chaotic time.

customer service is critical in moving companies We achieve this as a result our Quality Assurance Program. A sizable part of our QAP is our Inside Performance Management (iPM). The iPM is a web-based, post-move survey that we provide to each of our customers so that we can monitor how well we did all through our processes. It has questions that encompass each step in the process leading off with the first sales call all the way till the final delivery. This permits us to get feedback straight from the folks whose opinion matters the most, our customers!

We look over all of these data points in an effort to get a look at an overall image of how we’re performing. If we see that there’s a step that’s running into some struggles, we’ll be able to fix our method and solve the problem for the next time. By constantly developing our processes, we’re able to stay on top of the food chain when it comes to providing unvarying, high-quality customer service time and time again.

moving tools tape dispenser So when it comes to long distance moves, local moves, or any other moving needs you have, make sure you’re working with a professional moving company that has a strong plan to maintain and increase the quality they deliver. A-1 Freeman Moving Group can help you with this, and you can get started with a completely free moving estimate.

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